Legal

Privacy Policy

Last updated: June 24, 2026

This Privacy Policy explains how Booked & Polished, a service of Velora LLC ("we," "us," or "our"), collects, uses, and protects information when you visit our website, book a strategy call, or communicate with us by text message (SMS).

1. Information We Collect

Information you give us

• Contact details you submit when booking a call or contacting us — such as your name, email address, phone number, and business name.
• Any information you choose to share during a strategy call or in correspondence.

Information collected automatically

• Usage data such as pages visited, referring source, browser type, and device information.
• Cookies and similar technologies (see "Cookies & Tracking" below).

2. SMS / Text Messaging Terms

By providing your mobile phone number and opting in, you consent to receive text messages (SMS) from Booked & Polished related to your inquiry, appointment scheduling, confirmations, reminders, and customer care. Consent to receive text messages is not a condition of any purchase.

Mobile information and messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes.

• Message types: appointment confirmations and reminders, account and customer-care notifications, and occasional informational updates.
• Message frequency: message frequency varies based on your interactions with us.
• Costs: message and data rates may apply, depending on your mobile carrier and plan.
• Opt out: reply STOP at any time to unsubscribe and stop receiving messages.
• Help: reply HELP for assistance, or contact us using the details below.

No mobile information is sold or shared with third parties or affiliates for their own marketing or promotional purposes. We share mobile opt-in data only with the service providers that help us deliver these messages (for example, our messaging and CRM platform), solely to operate the messaging program on our behalf.

3. How We Use Your Information

• To schedule, confirm, and conduct your strategy call.
• To respond to your inquiries and provide our services.
• To send confirmations, reminders, and relevant follow-up communications, including by SMS where you have opted in.
• To measure and improve our marketing and website performance.
• To comply with legal obligations.

4. Third-Party Services

We use trusted third-party providers to operate our funnel and services. These providers process information on our behalf and may collect data subject to their own privacy policies, including:

• Messaging, scheduling & CRM (e.g., GoHighLevel) — to book calls and send SMS/email you have opted into.
• Video conferencing (e.g., Google Meet) — to hold the call.
• Advertising platforms (e.g., Meta, Google) — to deliver and measure ads.
• Analytics — to understand website usage.

5. Cookies & Tracking

We and our partners may use cookies, pixels, and similar technologies to remember your preferences, measure ad performance, and analyze traffic. You can control cookies through your browser settings; disabling them may affect site functionality.

6. How We Share Information

We do not sell your personal information. We share it only with the service providers described above, when required by law, or to protect our legal rights. Mobile information and messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes.

7. Data Retention

We retain your information for as long as needed to provide our services and for legitimate business or legal purposes, after which it is deleted or anonymized.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of marketing communications. To exercise these rights, contact us using the details below.

9. Data Security

We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

11. Contact Us

Questions about this policy or our messaging program? Contact Booked & Polished (Velora LLC) at josh@bookedpolished.com.